Privacy policy

At PandaPk, we are committed to protecting your personal information and your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store.

1. Personal Information We Collect

When you visit our store, we collect certain information necessary to process your purchases and improve your shopping experience:

  • Contact Details: Name, billing address, shipping address, email address, and phone number.

  • Order & Transaction Details: Items you view, add to your cart, or purchase, along with payment confirmations.

  • Device Information: IP address, browser type, network connection, and device identifiers to ensure a secure checkout experience.

2. How We Use Your Personal Information

We use your personal data to provide our services to you, which includes:

  • Fulfilling and shipping your orders, processing payments, and managing returns or replacements.

  • Communicating with you regarding your orders, tracking details, and providing customer support.

  • Screening orders for potential risk or fraud to ensure a secure shopping environment.

  • Sending you promotional updates or marketing campaigns (only if you opt-in).

3. Sharing Your Personal Information

We share your Personal Information only with trusted third-party partners to help us run our store operations successfully:

  • Courier Partners: We share your delivery details (Name, Shipping Address, and Phone Number) with our logistics partners to safely deliver your packages to your doorstep.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations or protect our legal rights.

4. Data Retention & Security

When you place an order through the website, we will maintain your Order Information for our records to manage your account and future support, unless and until you ask us to delete this information. We implement standard security measures to protect your data during checkout.

5. Your Rights

You have the right to access the personal information we hold about you, to ask for it to be corrected, updated, or deleted. If you wish to exercise this right, please contact us through the official customer support channels listed below.

6. Contact Us

For more information about our privacy practices, questions, or if you would like to make a request, please contact our official customer care:

  • Email Support: pandapk.store@gmail.com

  • Customer Care Helpline (WhatsApp): 0331-8137593