Return & Refund Policy
At PandaPk, we are committed to delivering your favorite gadgets and tech accessories swiftly and safely across the country. We partner with Pakistan’s premium logistics services to ensure a seamless delivery experience.
1. Nationwide Free Shipping
We believe in transparent pricing with no hidden costs. PandaPk proudly offers 100% Free Shipping on all orders all over Pakistan. There is no minimum order value required to avail of free delivery.
2. Delivery Timeline
-
Processing Time: All orders are verified, packed, and dispatched from our fulfillment center within 24 to 48 hours of order confirmation.
-
Estimated Delivery Time: Once dispatched, your package will reach your doorstep within 3 to 5 business days.
-
Note: Deliveries might experience slight delays during public holidays, extreme weather conditions, or high-volume mega sale events.
3. Order Tracking
As soon as your order is handed over to our courier partner, you will receive a tracking number via SMS and/or Email. You can use this tracking ID on the respective logistics portal to monitor your shipment's journey in real-time.
4. Delivery Verification (Open Parcel Policy)
To secure your shipment, our delivery agents may require a verification code or signature upon delivery. Please ensure your provided contact number is active. Please note that couriers do not allow opening the parcel before handing over the payment/consignment signature due to standard company protocols.
5. Damaged or Missing Shipments
Your shipments are fully insured. If a package arrives physically damaged or tampered with, please do not accept the delivery and immediately report it to our customer support. If your package is confirmed lost by our courier partner, we will dispatch a brand-new replacement unit immediately at no extra cost.
6. Contact Information
For any inquiries regarding your shipment or delivery status, feel free to reach out to our team:
-
Email Support: pandapk.store@gmail.com
-
Customer Care Helpline (WhatsApp): 0331-8137593
